4RemoteSupport's provides online PC remote support software which enabled technical support and helpdesks deliver the web based support required to assist their users and client. This support is attained using 4RemoteSupport.com's online PC remote support software through the web for support on the local area network. The client can have an online desktop computer or be working on resolving an issue on a server or laptop computer system through the network. Unlike HP ILO or Dell DRAC remote control systems built into their server, 4RemoteSupport's Support software is less complicated and does not need any special hardware. Another major difference is that both ILO and DRAC don't require and operating system, to be installed on the server. The server can be in a degraded state, such as a drive failure or other catastrophic problem such a a CPU issue or memory issue. 4RemoteSupport.com's remote support software service provides web based software and access to computer desktops online, web based server desktop or admin tools but does require an operating system to be installed and the computer desktop, or laptop ,server to be connected to the network. The network requirement component is true of HP ILO and Dell iDRAC as well but those two technologies are independent of the the network interface card used by the server's operating system post boot-up There is an additional "special" network interface card, it is not unlike the normal network interface cards except it does not need a Microsoft Windows, Linux, Unix, mac operating system, The network card is separate from the main board's operations. 4RemoteSupport.com provides similarly the ability to access computer through the web, desktops on the web, servers over the Internet, laptop over the web, or other online computing devices through the local network when they are are having an issue that needs to be addressed. Fast support is essential except on few occasions, 4RemoteSupport online desktop support service and online PC remote support software is an ideal solution for tech-support initiatives to drastically improve access times of customer or client computers to provide real-time technical support over the web.
Remote Support Software
The internet helps us provide remote support to customers and client across the web. It is the largest network and we only need the remote computer to be online. 4RemoteSupport remote support software has maintained backwards compatibility. This means that 4RemoteSupport remote support uses web browser and a remote computer that is connected to the Internet. 4RemoteSupport can help provide computer remote assistance with screen-sharing remote access not only on the Internet but also on the local network .The remote user can be an internal corporate user in the same location as IT support or helpdesk. The remote user can be connected via a VPN to a remote office.
Online Software for Desktop Support
They can be a single person remote user who works form home or be part of a larger remote or satellite office. Campus wide support is also attainable and online software for desktop support similarly to remote support software will help provide fast remote assistance and remote help to repair computer software problems, operating system configuration changes, add printers or other devices with remote desktop connections over the web. There is nearly no limit of what can be achieved with remote support software. It essentially enables remote technical support to perform all function as if they were sitting in front of the computer themselves. Remote support software helps save money for organization such as those that provide managed services. Managed services companies use remote support software and generate their revenue by provide information technology support to independent companies that do not want to maintain their own IT department.
Expert Computer Support with a Smaller Staff
This is a cost effective method to have expert support without the cost of maintaining a staff of experts. Many companies are migrating to the cloud model. They pay a company to provide them the hardware they need and the software to run their business without the expensive costs of purchasing the hardware themselves. They only need to maintain the interconnecting devices and maintain an online presence. The hosting company maintains the hardware and backs the servers up to a reliable off-site location. Web based Remote support software plays a role in maintaining and supporting such environments. Remote support software in invaluable for remote assistance and support of computers and users across large geographical locations. Although a company may have decided to not maintain their own hardware and have moved their infrastructure to a cloud based solution, remote support through the web via remote support software still plays a key role in keeping their operations running. Remote support software gives technical support the ability to provide remote assistance over the web online. Online desktop remote control is full screen-sharing remote access. This means that the remote technical support is providing assistance to the users through the web with full keyboard control, mouse control, and local and network file system access. The users need only provide a remote support access code in a browser to start a remote desktop control session through the web.
Remote Assistance Software for Remote Desktop Access
There are instances where a user needs computer technical support and because of their location are unable to get support quickly. This is a prime example of how providing remote assistance remotely can keep a user productive and customer experience high. The user could be in the same office building or miles apart. The connecting factor of homogenous networks or disparate networks is the Internet. The internet can interconnect networks with any VPN in between them VPNs like Site-to-Site VPNs interconnect office networks. The network could be a branch office connecting to a main office or vice versa. The connection is made and the users can connect to server at the remote side and the remote side can access desktops, printers and servers on the other side of the connection. the users can also get support and technical assistance from information technology staff members from either side of the connection the user can be either at the remote office or in the main office and the technical support staff member can connect through the network if there is not VPN, remote assistance is still available through the web. Through the web support is one of the most versatile methods and mechanisms for providing remote control desktop assistance to users through the web.
Web based computer remote control software is intended for screen-sharing computer desktop support through the web. Web based computer remote control software enables computer remote control on the web enables tech-support to have access to computer desktops and servers on the web. Information technology tech-support departments are able to address issues and provide support remotely through the web. Repairs of common desktop issues associated with the operating system can be solved with access to the computer remotely through the web. Typical application issues and configurations can be accomplished with remote desktop control online. Even peripheral devices such as printers, label makers, barcode scanning hardware can be configured and worked on through the web for common issues such as driver problems. These are just a few examples of issues that can be resolved with remote assistance software that's provided Web based support software with remote Desktop control online helps tech-support provide timely computer desktop and server assistance to local or remote administrators via remote control access and remote control desktop control. Remote support software for desktop remote control by 4RemoteSupport is ideal for companies that need to access remote computers. The end-user just enters a code for support. The code, unlike other remote support services is pre-determined so there is not waiting for a code to be generated. The end-user can also have the code available already from a previous support session.
Connecting through the web
Connecting through the web site is the easiest way to connect. This method to initiate remote desktop control connection is commonly used by apps and services that provide remote support services. Once the initial connection is made , there is no additional request required by the technician to get remote control of the remote desktop computer through the web. 4RemoteSupport provides full screen sharing and remote computer control the moment the connection is made. The technician has the option to disable the remote keyboard and mouse to prevent the user from accidentally interfering with the remote support session. Remote support software by 4RemoteSupport include remote PC control and file transfer. The computer is fully accessible to tech-support with computer remote control software that was initiated for connection to the tech-support viewer. Remote support software includes the following:
4RemoteSupport's web based desktop remote support software permits remote access and control of desktops across the web for support. The end-user initiates access and PC remote control software downloads and runs on the remote client computer. The software is a small executable client that permits screen sharing and full remote control with two file sharing and screen sharing. Both the technician side and the end-user remote side of the remote desktop connection have control of the keyboard and mouse and bot of course can view the activity on the screen . Unlike Microsoft remote desktop protocol which allows connections through the web just as 4RemoteSUpport does but the end-user who is present at the computer cannot see what is occurring on their screen. Remote support software by 4RemoteSupport contains:
Like HP iLO and Dell iDRAC technology, the remote control connection is made to the console of the remote computer or PC system. The desktop is remotely controlled and the user is able to view the changes that are being performed and the process of troubleshooting their issues. 4RemoteSupport computer remote control service has been designed to aid tech-support and helpdesks in providing online computer remote control software access.
Web-based Console and Web-based links
A user goes to a website to start the remote support session or a small executable remote computer control software application can be pre-downloaded to the remote computer. The remote control software can be downloaded from the website or be available for the user by other means. The software for remote control could have been added to the user's computer from a previous online support incident or it could be pushed out via a group policy or by an online file transfer using 4remotesupport or other means such as ftp or a UNC path. It is up to the support department's preference and policy as to how the software can be downloaded but it does not necessarily require to be downloaded in advance of a remote computer control support session for web based online computer support. The user can be directed to a website, typically this can be our website or the tech-support companies or tech-support department intranet website.
Internet Based or Local Screen-Sharing Remote Control Application
The software is executed then it connects to the the viewer at which time tech-support has complete control of the remote computer online through the web or on the local network. Networks are not limited to the internet or local areas network. The network can be a remote network interconnected via VPN or point-to-point type connections. These are sometimes referred to a metro-Ethernet or E-links or e-LANS. The computer remote control software does not identify the network and does not discriminate or prefer one network over the other . The computer remote control software will just try to connect using the data path that is available. The computer remote control software uses the remote computer's TCP IP protocol configuration settings such the default gateway. The computer remote control executable however will need to access the internet to obtain connection information. Regardless as to whether the remote support session was started from a website , 4remotesupport website or the tech-support website, the software once run connects to the web to obtain information to know what to connect to in order to provide online computer remote support or web-based remote computer support.