Remote Support Software
Remote Support Software Aids Managed IT Services Companies
Remote support software is an integral part of technology support operations for supporting current desktop and server systems and for legacy software and hardware support. With many organizations, large and small, having migrated away from maintaining their own internal hardware and software with their own IT staff to using outsourced IT companies, remote support software has effectively bridged the gap of no support to having 24x7 external tech-support. Remote support software by design contains the right properties for supporting computers and desktops remotely. As many companies look to budget their IT support costs, the choices they have are many more than when searching for local computer repair and desktop support shops. Remote support software facilitates the connection through the web between the customers network, desktops, servers and other peripheral hardware that needs support to Managed IT Services companies that can be very geographically distant from the organization they are supporting. This give the customer more choices. Remote support software, because it operates through the web , does not need to be local in any way. Organizations can be a continent away from their IT support company and still receives the same support as if next door to the company they get support form. This is due to remote support software. Remote support software has features of remote computer control, remote desktop control, remote pc control. All remote control sessions are conducted online through the web or local network. Online desktop remote support software from 4RemoteSupport.com helps achieve global access through the Internet by having developed a simple method to remotely access client computers and other devices across the web. Either through a browser or a small application executed on the remote device, the end-user is provided the capability to connect for online support over the web. This is most often achieved by permitting access to internal systems from the outside WAN side of a firewall or gateway router over the Internet with online remote computer control software for web based desktop support. 4RemoteSupport provides online web based online remote support software for providing technical support to clients utilizing desktop remote screen sharing technology through the web in any geographical location.
Typical Uses of Remote Support Software is Remote Computer Control.
The most typical task or use of online remote support software is to provide a tool for remote computer control. Remote computer control is an extension to remote support software and give tech-support from the outsourced Managed IT Services company a means to access and support remote computer clients and remote computer end-users online over the Internet. Typical practical uses for Remote Support Software are:
Online Software for PC Remote Support
Since the PC computer was first introduced back in the late 1980s, the PC computer has always needed local support. 4RemoteSupport remote support software delivers the support needed for local and online PC remote support as it contains the the right elements to fulfill the demanding requirement and need. The characteristics of remote support software include online desktop remote support software to enable access and repair of operating systems, productivity apps such as the Microsoft Office Suite. Online PC remote support is a desktop screen sharing tool for support both on the local network and across the Internet reaching all parts of the world. It is a tool for updating, repairing, and maintaining software applications and operating systems. Unlike many of the familiar productivity applications, operating systems and file systems tend to be the most needy in terms of regular support and updating. Hard disks can be scanned and checked for errors for example through the use of built-in diagnostics tools found in many modern BIOS firmware. Drivers can be updated to make the hardware perform more reliably and efficiently. User productivity applications also often need updating. Although many applications are designed to auto-update through the Internet, due to security concerns they require and often ask for permission or with a pop-up request the user pre-approve an update. These and many more updates, general administrative tasks, and system maintenance issues can be remedied by software for remote support. Software such as 4RemoteSupport's online PC remote support provides an effective the means for remotely accessing a remote PC across the web with remote control level access and user permissions. With 4RemoteSupport online PC remote support, the end-user client device can be updated and software upgraded or updated, or repaired if necessary or even un-installed if required through screen sharing remote control access.
Solving Operating System issues using Online PC Remote Support
Application issues can be solved remotely with PC Remote Support online. Random issues occur with applications unexpectedly. When those issues interfere with one, two, three, or more people then progress towards completing their tasks are hindered. Delays can occur in projects they are working on, they may not be able to complete their tasks on-time and can be costly to the organizations. Applications not functioning correctly on a PC requires online PC remote support to help establish a cause and remedy to the problem.
Online Software for Desktop Remote Support
Remote support software characterizes online desktop remote support as it enables a remote admin user to modify and set a user's preferences in an application. A desktop user's preferences in an application is just one category of support ticket issues associated with PC desktops. Software applications such Microsoft Office suite including Microsoft Word, Excel , PowerPoint, and especially Outlook for email have more and more features with more user knowledge required to effectively use the software with each release of the product. The complexity and features available to users increases but also increasing with each release is the help available to desktop users. Online help has improved the user experience greatly. Online help improves with every release and as of recent times the user can get context sensitive help within many applications online right from the web. The application connects to the web server and "pulls" updated application help information. This helps reduce the number of support tickets and the frustration the user can experience when they are unable to find quick answers to their application problems. Online desktop remote support on the web assists online by helping the remote users find the application's feature or option. Additionally, the user can be shown how to use it the feature or application through online remote desktop control support. With web based online desktop remote support software by 4RemoteSupport, a tech-support person can connect through the Internet online to the users computer and show them in real-time how a feature works. Simple remote desktop viewing feature which only requires the user to go our home page or the home page of the tech-support or managed services company, enters a support code to initiate the online remote desktop connection.
Online Desktop Remote Control for Problem Solving from the Internet
Remotely solving desktop problems online through the Internet is the justification for having and maintaining online desktop remote support software. Through the web, desktop remote support enabled through remote support software for remotely connecting online to and remotely controlling desktops over the web, through the Internet, or on a local network. Online desktop remote support assists bot tech-support and end-users in problem resolution not only because tech-support has remote access and remote control of the remote desktop to address the issue, but also because that access and subsequent support can be achieved in lesser time.
Online Software for Computer Remote Support
Remote support software enables local IT support to access computers in local offices, interconnected branch offices or in geographically distant or remote office locations. Online computer remote support through the web is the method most commonly used to insatiate and establish connections to remote computers to provide assistance. This is achieved over the Internet or on local networks. In the case of managed IT services, the technical support staff is most often not on-site. so it is more often the case that online computer remote support is used to address issues end-users are having with their computer operating systems, browsers or other productivity applications such as their email client. The support is through the Internet via online computer remote support , an extension of remote support software but it is not limited to only access through the web. 4RemoteSupport provides online computer remote support software that has both a browser-based connection option and an application a user or administrator can add to a desktop or network share on a file server. The application executable is launched during times there is a need for computer support. The user is prompted by the computer remote support application to enter a support code to initiate a remote computer control session. Since the remote support application is launched by the end-user security is enhanced because the software cannot launch itself and there fore no one can access the remote computer with the users knowledge.
Computer Remote Control Connections through the Internet
The online computer remote support session begins by the software for remote computer support validating the code that was entered. 4RemoteSupport designed and developed the software from a well known open source distribution package. The remote support application available to users as an option for providing online computer remote support and is a feature of remote support software provided by 4RemoteSupport. Online computer remote support through the web is ideal for organizations that have both a considerably sized centrally located staff but also certainly for those organizations that have employees that are distributed in varying geographic locations. 4RemoteSupport in an online remote support service that enables web based tech-support to provide screen sharing access of their customer and clients computers online from the web, internal networks, and over the Internet. Online computer remote support is not only a ideal for accessing remote computer desktops, servers, laptops and other mobile devices but also provides access to additional resources necessary such as when support is provided on-site with another more senior engineer assisting the on-site field tech. The remote engineer can assist the on-site engineer to combine skills towards solving the problem on the server, desktop, laptop, computer or peripheral devices.
Web based computer remote control software is intended for screen-sharing computer desktop support through the web. Web based computer remote control software enables computer remote control on the web enables tech-support to have access to computer desktops and servers on the web. Information technology tech-support departments are able to address issues and provide support remotely through the web. Repairs of common desktop issues associated with the operating system can be solved with access to the computer remotely through the web. Typical application issues and configurations can be accomplished with remote desktop control online. Even peripheral devices such as printers, label makers, barcode scanning hardware can be configured and worked on through the web for common issues such as driver problems. These are just a few examples of issues that can be resolved with remote assistance software that's provided Web based support software with remote Desktop control online helps tech-support provide timely computer desktop and server assistance to local or remote administrators via remote control access and remote control desktop control. Remote support software for desktop remote control by 4RemoteSupport is ideal for companies that need to access remote computers. The end-user just enters a code for support. The code, unlike other remote support services is pre-determined so there is not waiting for a code to be generated. The end-user can also have the code available already from a previous support session.
Connecting through the web
Connecting through the web site is the easiest way to connect. This method to initiate remote desktop control connection is commonly used by apps and services that provide remote support services. Once the initial connection is made , there is no additional request required by the technician to get remote control of the remote desktop computer through the web. 4RemoteSupport provides full screen sharing and remote computer control the moment the connection is made. The technician has the option to disable the remote keyboard and mouse to prevent the user from accidentally interfering with the remote support session. Remote support software by 4RemoteSupport include remote PC control and file transfer. The computer is fully accessible to tech-support with computer remote control software that was initiated for connection to the tech-support viewer. Remote support software includes the following:
4RemoteSupport's web based desktop remote support software permits remote access and control of desktops across the web for support. The end-user initiates access and PC remote control software downloads and runs on the remote client computer. The software is a small executable client that permits screen sharing and full remote control with two file sharing and screen sharing. Both the technician side and the end-user remote side of the remote desktop connection have control of the keyboard and mouse and bot of course can view the activity on the screen . Unlike Microsoft remote desktop protocol which allows connections through the web just as 4RemoteSUpport does but the end-user who is present at the computer cannot see what is occurring on their screen. Remote support software by 4RemoteSupport contains:
Like HP iLO and Dell iDRAC technology, the remote control connection is made to the console of the remote computer or PC system. The desktop is remotely controlled and the user is able to view the changes that are being performed and the process of troubleshooting their issues. 4RemoteSupport computer remote control service has been designed to aid tech-support and helpdesks in providing online computer remote control software access.
Web-based Console and Web-based links
A user goes to a website to start the remote support session or a small executable remote computer control software application can be pre-downloaded to the remote computer. The remote control software can be downloaded from the website or be available for the user by other means. The software for remote control could have been added to the user's computer from a previous online support incident or it could be pushed out via a group policy or by an online file transfer using 4remotesupport or other means such as ftp or a UNC path. It is up to the support department's preference and policy as to how the software can be downloaded but it does not necessarily require to be downloaded in advance of a remote computer control support session for web based online computer support. The user can be directed to a website, typically this can be our website or the tech-support companies or tech-support department intranet website.
Internet Based or Local Screen-Sharing Remote Control Application
The software is executed then it connects to the the viewer at which time tech-support has complete control of the remote computer online through the web or on the local network. Networks are not limited to the internet or local areas network. The network can be a remote network interconnected via VPN or point-to-point type connections. These are sometimes referred to a metro-Ethernet or E-links or e-LANS. The computer remote control software does not identify the network and does not discriminate or prefer one network over the other . The computer remote control software will just try to connect using the data path that is available. The computer remote control software uses the remote computer's TCP IP protocol configuration settings such the default gateway. The computer remote control executable however will need to access the internet to obtain connection information. Regardless as to whether the remote support session was started from a website , 4remotesupport website or the tech-support website, the software once run connects to the web to obtain information to know what to connect to in order to provide online computer remote support or web-based remote computer support.