Online Desktop Support Software
Online desktop support software is a prominent and effective method for remotely accessing and controlling computer desktops across the web. With such an enormous amount of software applications and hardware available from numerous manufactures and developers, there is a greater need for online desktop support software. Online desktop support software is software and service provided by 4RemoteSupport worldwide. Our services is available through-out the world. Online desktop support software is accessed by tech-support personnel and engineering staff online via our web-site. Online desktop support software contributes to a vast majority of support incidence. The software and online service si a catalyst for increasing response times and problem resolution. Online desktop support software is available for technical support staff to provide remote support through the web. The application and service include a small downloadable app for remote controlling remote desktops and computers through the web. Online desktop support software enables fast access and remote PC control of computers through the web. Online desktop support software used for remote support also includes live chat and file transfer. Remote support with file transfer features transferring files in either direction. The remote computer that is being controlled remotely can have files sent to it and file can be copies or moved from the remote computer to the computer that is viewing the session. Online desktop support software includes a re-connection feature. During a remote support software session the technical support staff member may be remote controlling the remote desktop and during which time the remote network has issues. With automatic reconnection, the remote desktop computer reconnects to the technical support person and they have regained remote control of the remote desktop. Remote controlling PC desktops , servers and other computers such as servers is a primary goal and feature of the service and application for remote support. Online desktop remote support includes online chat. Chat is also available through connections to the web site .the Supporting engineer can chat through standard html code with the remote user. The online chat code is also available to be placed on personal or corporate web sites. our online web-site and their users or clients also connect with a browser to the web-site to initiate a desktop support session through a network connection over the Internet. The Internet makes world-wide access to software for remote desktop support convenient and reliable. In the past, computer support through the web meant working with dial-modems or slow T1 or DSL connections. Online desktop support has increased in flexibility and reliability because of increased bandwidth and more reliable connections. Online desktop support software is a tool most commonly used for providing remote assistance to computer desktop PC system users across the web. Over the web support is most commonly accompanied by full remote control desktop access.
useful features include
Screen-sharing with Online desktop support software provides the technical support agent the opportunity to not only interact and remote control the desktop over the network or Internet but also allows the remote computer user to interact with the same desktop connection and session. This is in contrast to Microsoft's RDP RDC desktop sharing. Based on Microsoft Terminal Server, the session is not shared with RDP. The remote desktop is remote controlled and Microsoft RDP RDC remote desktop connection is very fast. It is probably one of the fastest protocols for computer remote control but its drawback is that the remote user cannot share the the keyboard mouse and screen with the support agent. The support agent once connected has complete control .
Software for Desktop Support on the web
It is generally accepted that the web has provided many advantages for both distribution of software applications and updates. What the web has also created is a world-wide network. A network that spans the entire globe and although many have taken advantage of this many still have not. The Internet is a web of networks and desktop and many other devices connect to it for bot work and for casual Internet browsing. What the web also has generated is a larger volume and of computers and Internet enabled mobile devices. From computer PCs, desktop, Apple mac computers, and more recent smartphones and other portable mobile devices, all connect to the Internet for exchanging information through the vast web of networks. This has created a larger need and demand for computer desktop support. The web has also created a mechanism for accessing all these devices and with development of software application for supporting all these divers devices. Software for desktop support on the web is no different than it's counterpart applications it has been designed to repair and fix. Software for desktop support on the web is software for connecting to a wide range of Internet enabled devices for providing technical support globally. Global access of computers using Software for desktop support on the web inherently integrates remote control of desktops, remote control of computers, remote control of laptops, smartphones and other devices. Software for desktop support on the web is the application that helps keep the applications and the users of the apps and devices working. whether Internet access for business or for casual surfing or access social sites, software for desktop support on the web is required to maintain connectivity and access by permitting access through the web.
Online Remote Support Software
Remote support software by 4RemoteSupport has some wonderful features that have been proven effective in remote control desktop support. The most pronounced features that has withstood the test of support encounters has been the remote control feature. Invariably without remote control remote support through the web would have been difficult. Although there exists applications bot installable on the desktop and also through the web in online accessible format, remote support software can have those features and more. Some of the features found in remote support software on the web that do not contain remote desktop control aspects are those online application such as online live chat software. this form of remote remote is singular in purpose and nature. Remote support apps that enable live chat can be installable applications for Apple mac and PC based computers. Apple mac or PC based desktops can have a component of remote support software installed them that hook into a web site for access and status updates. This type of support is very effective and prevalent on web site across the internet. 4RemoteSupport support has both live chat support features for real time communication between support agent and the remote client across the Internet. 4RemoteSupprot remote support software includes however desktop remote control, computer remote control, and PC remote control mechanisms and supporting software components. These software support components permit the use of the online application for remote support for bot live communication such and real-time chat and also for remote support through desktop remote control screen-sharing through the web. Remote assistance can be provided in several ways. The method of remote support is indigenous to the type of product a web site provides or services the web site promotes and distributes. Some of the functions of 4RemoteSupport remote support software not only include online remote desktop control through the web, online remote computer control through the web, and remote PC control through the web, but also the capability for logging connections and also re-connection capabilities. Remote Support software reconnection capabilities are effective for reliable, enduring remote support sessions. Moreover, the features that best suite the needs of technical support and remote assistance require web based capabilities. Those important elements of remote support software depend on :
Components for 4RemoteSupport remote support software inherit the functional properties of web based connections. These web based connections between communicating computer systems across the web determine the level of support that can be achieved. The value of remote support software is determined by the amount of time saved by not having to complete support requests with localized onsite support visits. The software with remote control makes the progress of supporting clients over the web with the least amount of time possible because of the following properties:
The relationship between these properties is mutually dependent. Although the purpose can differ between remote control and remote support applications regardless if access through online mechanisms or local installed software components, they can be independent. One of the critically important characteristics of remote control software is its effectiveness as a tool for customer support. The users experience is important. The user experience when receiving support from a managed services or internal information technology department is important when weighing the cost versus benefits of remote support software. Remote control software for desktop support is especially important when considering service level agreements. Also equally important is the time from ticket creation to resolution. Remote controlling desktop computer using 4RemoteSupport remote computer control software enables fast access to remote client computers. The connection facilitates and maintains full remote control of the console similar to well know remote control solutions such as HP iLO and Dell DRAC. HP iLO provides superb access to servers on internal network as does Dell's DRAC solutions. Both of these provide remote control sessions and connection. Multi-user or sharing of sessions are enabled in iLO just as 4RemoteSupport's solution for control remote control of servers and desktops. HP iLO and Dell DRAC however is available on servers platforms only. On the desktop computer and average user PC level, remote control of the console is available in mostly third party applications. Third party remote desktop computer control software is available in many options and levels. Form enterprise level appliance based solutions to ad-hoc screen-sharing online conferencing solutions. Other service are singular and vertical in their service offering. The basic demand for remote desktop control through the web for providing support has a simple common requirement. That requirement is remote control, screen-sharing remote control control for providing basic remote control assistance to remote and local users.
Web based computer remote control software is intended for screen-sharing computer desktop support through the web. Web based computer remote control software enables computer remote control on the web enables tech-support to have access to computer desktops and servers on the web. Information technology tech-support departments are able to address issues and provide support remotely through the web. Repairs of common desktop issues associated with the operating system can be solved with access to the computer remotely through the web. Typical application issues and configurations can be accomplished with remote desktop control online. Even peripheral devices such as printers, label makers, barcode scanning hardware can be configured and worked on through the web for common issues such as driver problems. These are just a few examples of issues that can be resolved with remote assistance software that's provided Web based support software with remote Desktop control online helps tech-support provide timely computer desktop and server assistance to local or remote administrators via remote control access and remote control desktop control. Remote support software for desktop remote control by 4RemoteSupport is ideal for companies that need to access remote computers. The end-user just enters a code for support. The code, unlike other remote support services is pre-determined so there is not waiting for a code to be generated. The end-user can also have the code available already from a previous support session.
Connecting through the web
Connecting through the web site is the easiest way to connect. This method to initiate remote desktop control connection is commonly used by apps and services that provide remote support services. Once the initial connection is made , there is no additional request required by the technician to get remote control of the remote desktop computer through the web. 4RemoteSupport provides full screen sharing and remote computer control the moment the connection is made. The technician has the option to disable the remote keyboard and mouse to prevent the user from accidentally interfering with the remote support session. Remote support software by 4RemoteSupport include remote PC control and file transfer. The computer is fully accessible to tech-support with computer remote control software that was initiated for connection to the tech-support viewer. Remote support software includes the following:
4RemoteSupport's web based desktop remote support software permits remote access and control of desktops across the web for support. The end-user initiates access and PC remote control software downloads and runs on the remote client computer. The software is a small executable client that permits screen sharing and full remote control with two file sharing and screen sharing. Both the technician side and the end-user remote side of the remote desktop connection have control of the keyboard and mouse and bot of course can view the activity on the screen . Unlike Microsoft remote desktop protocol which allows connections through the web just as 4RemoteSUpport does but the end-user who is present at the computer cannot see what is occurring on their screen. Remote support software by 4RemoteSupport contains:
Like HP iLO and Dell iDRAC technology, the remote control connection is made to the console of the remote computer or PC system. The desktop is remotely controlled and the user is able to view the changes that are being performed and the process of troubleshooting their issues. 4RemoteSupport computer remote control service has been designed to aid tech-support and helpdesks in providing online computer remote control software access.
Web-based Console and Web-based links
A user goes to a website to start the remote support session or a small executable remote computer control software application can be pre-downloaded to the remote computer. The remote control software can be downloaded from the website or be available for the user by other means. The software for remote control could have been added to the user's computer from a previous online support incident or it could be pushed out via a group policy or by an online file transfer using 4remotesupport or other means such as ftp or a UNC path. It is up to the support department's preference and policy as to how the software can be downloaded but it does not necessarily require to be downloaded in advance of a remote computer control support session for web based online computer support. The user can be directed to a website, typically this can be our website or the tech-support companies or tech-support department intranet website.
Internet Based or Local Screen-Sharing Remote Control Application
The software is executed then it connects to the the viewer at which time tech-support has complete control of the remote computer online through the web or on the local network. Networks are not limited to the internet or local areas network. The network can be a remote network interconnected via VPN or point-to-point type connections. These are sometimes referred to a metro-Ethernet or E-links or e-LANS. The computer remote control software does not identify the network and does not discriminate or prefer one network over the other . The computer remote control software will just try to connect using the data path that is available. The computer remote control software uses the remote computer's TCP IP protocol configuration settings such the default gateway. The computer remote control executable however will need to access the internet to obtain connection information. Regardless as to whether the remote support session was started from a website , 4remotesupport website or the tech-support website, the software once run connects to the web to obtain information to know what to connect to in order to provide online computer remote support or web-based remote computer support.