For both desktop support and server support here is software to accommodate all situations and events. With desktop computer support there is the need to remote access a computer desktop of a user who is on the local network or on the web. Software for over the web support is used to access systems commonly end-user desktops, laptops and other devices such as tablets and smartphones. Remote access and control to these systems can be accomplished with software from 4RemoteSupport. 4RemoteSupport provide web based software for computer remote support. Remote access is initiated by using a web browser. The connection is made through the web, optionally, the connection can be made on the local network. 4RemoteSupport remote computer control software is meant for desktop support from small form factor PC computers to full sized towers. Wi-Fi connections can also be used with laptops and other wireless devices. 4RemoteSupport software for web based computer support and remote access can be used to support servers as well. There is not difference in the way connections are made to the remote computer. A web browser is used to initiate the connection and on the tech-support side a web browser is used to start the desktop viewer software. Remote desktop software viewer software is used on the tech-support side of the connection.  4RemoteSupport has software for remote desktop connection's that does not require a web browser to initiate a remote desktop control session. 4RemoteSupport has a client side application that administrators can optionally place on the users desktop or s servers desktop. The software does not need a web browser to begin a web based remote desktop connection. This software from 4RemoteSupport.com is most useful in a situation such as when the default and alternate browsers on the remote desktop is having issues such as when malware has cause the web browser to not function properly.

Software for Remote Desktop Support

This software for remote desktop support can be used on servers and desktop PC computers. Other server support solutions include those provided by HP and Dell for example. They have ILO and iDRAC, respectively. HP ILO and Dell DRAC software has additional features intended for supporting servers in situation where is is not commonly feasible to use standard web based remote desktop control software for remote access. Such a case is when the server has been just delivered. The HP ILO or Dell iDRAC network interface has to be connected to the network. Once connected and an IP address is obtained, the server's console is accessible from a web browser. A web browser connects to the HP ILO or Dell iDRAC network interface IP address, logs in , then has access to the console of the server. Full remote console access just like with web based PC support software, one of the major differences and huge feature of HP ILO (Integrated Light Out) and Dell iDRAC (Dell Remote Access Console) is that the server does not require an operating system to be present or functional for making this connection. The server does not require hard drives to be installed yet. This is an incredible support feature of HP ILO and Dell iDRAC, similarly 4RemoteSupport.com provides access to console of remote systems on the web. This web based remote control support feature allows remote access and remote computer control of a system that is not fully installed, or functional yet. Web based computer support software by 4RemoteSupport similarly gives tech-support a tool for remote access to computer desktop consoles just like HP ILO and Dell iDRAC. 4RemoteSupport web based computer support software similarly give tech-support access to the remote system's drivers, operating system, hard-drives, and all other components. HP ILO and Dell DRAC does not need an operating system installed on the server or for the server to be fully installed ready for an operating system. 4RemoteSupport similarly provides access to remote systems on the web through a browser or by running the remote support application from the desktop or network-share or USB drive. In  recent era of computer support, PCAnywhere was well known for remote control access to computers and desktops on the local area network. 4RemoteSupport computer remote control similarly provides a tool and and method for computer remote control. 4RemoteSupport provides online computer remote control software for web based computer desktop support. This access is achieved by the end-user who is requesting support initiating the connection for support. The connections is made with the tech-support viewer who then has remote control access of the end-users computer desktop through the web. The access is full file system and network file system access. With 4RemoteSupport the technician has access to tall devices and peripherals connected to the remote computer because the desktop screen-sharing is instant.   The remote PC user can close the connection or the connection can be terminated by the the technician. There no time constraints and there no counting of connections. 4RemoteSupport provides remote PC control like Microsoft's RDP.  Microsoft RDP protocol is built into the desktop operating system and can be used with all editions except for Home editions of Windows . Although home editions can make connection out to anther Windows system that can accept connections, the home edition does not permit inbound connections to the desktop for remote control. 4RemoteSupport allows connections and permits access to even home editions of Microsoft Windows. A major difference and advantage of 4RemoteSupport PC remote control and 4RemoteSupport remote support application is that 4RemoteSupport provides software for remote support that permits the end-user to see what is occurring on their desktop while tech-support is fixing or repairing a problem with an application or the system itself. Unlike RDP which does not allow the end-user to see what is occurring nether on a local connection or through the web. 4RemoteSupport is screen sharing so both parties, the remote tech-support side or the technician who is remote controlling the computer the the user of the desktop can both see what is occurring on the PC desktop at the same time.  

Online Desktop Support Software

Online desktop support software is capable of proving the tool for remote desktop access and remote desktop control. Online desktop support software enables faster technical support and remote assistance. Online desktop support software is used by IT departments and organizations to provide remote support to their clients and user online over the web. Unlike Microsoft remote desktop protocol and remote desktop connection, online 4RemoteSupport online desktop support software enables screen-sharing support. RDP allows for remote desktop control connections. The connection however is the user's session and does not allow for desktop screen-sharing. 4RemoteSupport online desktop support software permits screen-sharing so the remote client or remote user and the technical support agent providing online desktop support can both see and interact with the screen at the same time. Although RDP is used very often for server and desktop support, it works like terminal service session where a user or administrator connects to the server or desktop remotely and "takes" the session .The session is locked and in use by the administrator or user remotely connecting in. The screen is not shared but the administrator has remote control of the desktop. Depending on permission, the administrator can access the local file system and or network resources like network shares or other server. It is terminal server technology and protocol features that have been put into remote desktop protocol and remote desktop connections from Microsoft. 4RemoteSupport online desktop support software is remote support software that has built-in remote control features with remote access.

 Remote Support Software

Similarly, remote support software has inherent remote control components and features like online desktop support software. 4RemoteSupport remote support software provides technical support agents and IT departments remote PC control and remote access in general through the web. Web based support is the most common use of remote support software. Although remote control and remote support can be performed on the local network ,internet based remote support software enables fast support at a distance across the web. Remote support software has some extraordinary features for remote desktop control support online over the web. Those features include remote file transfer.

Remote Support options for Improved Computer Technical Assistance and Desktop Help

We based support for remote desktop workers

File transfer is enabled for all users and the file transfers can be sent over the Internet in either direction. The remote computer's local file system and the an network shares or mapped drives are available for transfer. The same goes for the computer that is viewing the remote computer providing assistance. Software installation and file s can be transferred to the remote computer the technical support agent is connected to on the web. This enables the transfer of installation packages and even updates. An example of this it the agent providing remote assistance has special tools to clean the computer or scan it for an malicious software or possible threats from malware or virus. The agent can transfer their support tools to the remote computer and run them as normal. The only requirement obviously is the remote computer has to be online and accessing the web. Although the options for file transfer have increased with many online software sharing and storage services are available to both upload and download files across the web.