Online Remote Support Software

Advantages of Online Remote Support Software for Critical Business Applications

Anyone who has worked in the technical support industry knows that email is one of the most critical applications for a business. Even if the database server is down, or a CRM package, EMR , or other critical applications are unavailable, email being down seems to generate the most uproar and discontent. Online remote support software permits nearly immediate access to user desktops through the web. Access to computers with user productivity applications such as Microsoft Outlook or other email client. Online remote support software also provides access to email servers like Microsoft Exchange to enable tech-support to work on the problem remotely with least amount of delay. Critical software applications need to be operational, particularly those that could cost the business expensive losses for being unavailable for users. Online remote computer access and control using online remote support software aids in the effort of providing remote assistance to users whose application may have stopped working responding or requires a re-installation. 4RemoteSupport provides online remote support software which satisfies the needs of most organization's IT support requests.  Online remote support software provided by 4RemoteSupport.com remains affordable to everyone. We do not charge and extra fees or renewals for support, upgrades, or updates. The cost for 4RemoteSupport remains fixed. 

SMB and enterprises all benefit from the availability of online remote support software. The software permits fast access to computer desktops, servers, laptops to find a resolution to problems. The problems that are solved remotely with online remote support software could be minor or major. They can be driver related or a simple configuration issue that needs attention. Another use and advantage for realized by using online remote support software is that users, particularly those that are new, get be taught new software by having a more experienced user access their desktop remotely with online. This can be performed with online remote support software. The benefits and advantages are tremendous. 4RemoteSupport provides online support software globally. The service is of course available 24x7 as it is web based . Access to the web server and service of remote control support requires only a browser.

The Positive Effects of Online Remote Support Software

  The vast majority of tools used in various industries have a fixed cost and a productivity versus cost analysis to determine if they have have been effective in delivering a better product. ROI is calculated based on results before and after the acquisition of the tool or hardware was purchased. Project costs can be compared to past similar or same costs to see how an organization has benefited from the added tool, utility, equipment or machinery. Not all items are tangible when determining the effects of a new software tool or utility application. Surely there are obvious features such as timeliness of completions compared to past similarly scoped jobs or projects. With web based online software applications, there are things that are intangible at times and some tools, utilities, software whose positive effects are not so quickly recognized.  Even with the with an abundance of math and calculations applied, the positive effects of online remote support software will be a result of customer feedback and retention and overall acceptance of the support and assistance they have received. Therefore, it is not a matter of applying a mathematical formula to derive the positive effects, it's a closer examination and focus placed on feedback from customers and clients as online remote support software was introduced for that reason in addition to saving costs from reducing the time required to engage in a problem solving task to its completion.  World-wide international 4RemoteSupport access to online support software through the web helps achieve a positive value feedback from clients by providing world-wide access to online remote support software for organizations of all sizes from SMB (small to Medium Business, Enterprise Organizations, to multi-national multi-division corporations. 

Opportunities Made Available with Remote Support Software

Remote support software makes opportunities for improving customer relationships. The method by which technical support is delivered to remote users and local users increases the capacity for improving relations with clients and customer. Information technology support companies that use remote control software such as remote desktop control, remote computer, control, and remote PC  control perpetually increase response times. These response times are often crucial for maintaining good or satisfactory relationships with clients. Clients and customers who subscribe are pay for managed information technology services often will judge the company that provides the support on how fast they deliver that support. There are indeed times where technical support personnel have to be on-site. The majority of technical support issues when related to user's desktop computers and PC problems can be both analyzed for cause and affect and resolved remotely. These issues tend to be basic software issues. On the other end of the spectrum and as an example of instances where on-site field service is required is when servers are involved or an impacting hardware event. This category of problems are not so easily addressed by remote control software in the form of desktop remote control, PC remote control, or computer remote control.

Desktop remote support

Computer remote support

PC remote support

Neither localized on the local network or through the Internet support can suffice in achieving a solution. Fortunately, there are remote control technologies built into server hardware that still permit remote access even when a server hardware anomaly or sever negatively impacting hardware event prevents the server from booting to an operating system that has direct access to the network and Internet. These technologies are implemented and demonstrated successfully by Dell for example in the form of baseboard management or IPMI, then later DRAC (iDRAC). Within HP servers, the technology is integrated with the main board of the server itself and is called iLO. These technologies have grown with a large acceptance and demand from supporting entities with technical staff. In addition, remote control access of servers using these aforementioned technologies permits delivery and setup of servers without technical staff to be on-site. Not only can problems be resolved using the remote control technologies, but indeed also installation, hardware, replacement and diagnostics. These technologies built into servers or as add-on features boots the capabilities and access for support. Remote support software facilitates the improvement of customer relationships, speeds transition from delivery of hardware to running production capable systems, and permits faster response times to daily desktop computer issues experienced by users.